Important customer information
If the product you need does not appear on these pages, you can send us your suggestion by email and, if we have it in stock, we will send you the photograph and the price.
1. First of all YOU MUST REGISTER, having read and accepted the Privacy Policy, Legal Notices and Terms of Use and Purchase.
2. Once you have selected your purchase using the «buy» icons, you must follow the steps below to complete it correctly.
3. Confirm or change the delivery address. If you do not, we will understand that the address is the same as the one you registered with.
4. Shipping costs are always borne by the buyer (except for special offers).
5. Choose the payment method. We offer three: PAYPAL, BANK TRANSFER, and CREDIT CARD.
6. Finally, confirm the order. Once the purchase is completed, you will receive an automatic message confirming your request.
You can pay through the bank account number that we send you, through PAYPAL using the icon on our home page (you only need to include our email and the amount to pay) or at www.paypal.es. If you have selected payment by CREDIT CARD, it will be processed through the bank's card payment terminal (TPV).
ATTENTION! When making the payment, do not forget to include your order number and your name. We also recommend that, before paying, you ask as many questions as necessary about the chosen item.
SHIPPING AND COSTS:
1.- Each shipment will have additional costs depending on the transport service, and we will send it through our contracted agencies.
2.- Shipping to the Balearic Islands will cost differently from shipping to the mainland.
3.- International shipments, PLEASE ENQUIRE
4.- Orders will be dispatched before 10:00 on the day following processing (not counting Saturdays and public holidays), provided that payment is made before 12:00.
5.- Transit time for the goods will be 24 to 48 hours (not counting Saturdays and public holidays), depending on the priority level of the transport agency.
6.- No shipments are made on Thursdays and Fridays, so orders pending processing will be dispatched on the first working day.
OTHER NOTICES
5. The products and prices offered on this page cannot be modified once the ordering process has been completed, and their availability will be valid once the order payment process has been completed.
6. VAT is included in the prices.
7. The customer may only return their order if it is defective, within a period of fourteen working days, and having notified us of its condition within twenty-four hours of delivery.
VERY IMPORTANT: The customer must examine the external condition of the package when it is delivered by the carrier. Otherwise, if it has suffered any external damage during transport, they will not be able to make a claim after having signed for and accepted the delivery.
– To resolve any other problem that may arise, please contact us by email. We assure you that we will try to resolve it as satisfactorily and quickly as possible. However, for any dispute, disagreement or litigation in the seller-buyer commercial relationship, both parties submit to the arbitration ruling of the Madrid Chamber of Commerce.
– If the product is returned due to lack of conformity, the customer will have the right to choose either a refund of the amount paid or the replacement of the product with another of identical characteristics. In any case, this will be carried out in accordance with current Spanish legislation on Guarantees in the Sale of Consumer Goods.
– The refund will always be made in the same way as the customer originally paid for the purchase, provided that the requirements indicated above are met. However, in cases where the law allows it, the provider reserves the possibility of not refunding the amount in cash and doing so instead by means of a shop voucher for the same amount, at the establishment.
8. The customer may claim for an order that has not been delivered. To do so they will contact us and we will immediately file a claim with the carrier. Once we have obtained the response, we will contact the customer again to inform them properly. If, after ten days, you have not received the order, you may ask us for a refund, where applicable. This would be made by the same means as it was paid.
9. BONSAIS LA PERLA will not assume any additional costs on top of the product, except those relating to our bank.
10. BONSAIS LA PERLA guarantees data protection in accordance with Organic Law 15/1999 of 13 December on the Protection of Personal Data.
12. At BONSAIS LA PERLA we guarantee our greatest effort to ensure that the relationship with our customers is as satisfactory as possible, and for this we offer a personal relationship through our email info@bonsaislaperla.es This email address is protected from spam bots. You need to enable JavaScript to view it
13. For reasons beyond our control, the items we offer may not be exactly the same as those purchased by the customer, and the colour or any other detail may even vary. This is because manufacturers have the freedom to change any detail or vary the colour of each item as long as the same model is maintained. Consequently, we cannot accept returns for this reason (if in doubt, ask beforehand). Nor for any minor damage to the packaging that does not affect the contents.
14.- Rules on the data protection policy:
You agree that the personal data you provide us when registering, as a result of accessing our offers, be included in a file of BONSAIS LA PERLA in order to manage the commercial relationship, inform you about our products or offers, advertising campaigns or send you other information selected by you.
You may exercise your rights of access, cancellation, rectification and objection by letter addressed to BONSAIS LA PERLA, C/. Fragata, 44 – 28590 Villarejo de Salvanés (Madrid) SPAIN.
Sending your personal data implies acceptance of these conditions and, specifically, the express consent of the user to the processing of their personal data in the manner indicated. (See TERMS OF USE, LEGAL NOTICES and PRIVACY POLICY)
19. RIGHT OF WITHDRAWAL (See document)
THANK YOU FOR SHOPPING AT BONSAIS LA PERLA
